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Support Center

Get Fast, Friendly Help with Live Remote Assistance

1

Describe Your Issue

Type your question or the issue you're experiencing in the support box, then click to begin.

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2

Download a Secure Plug-In

You’ll be prompted to install a small, safe, virus-free plug-in that enables the remote session.

3

Chat with a Support Expert

A live representative will connect and ask a few questions to better understand your issue.

 

4

Screen Sharing (With Permission)

Once you approve, the representative can view your screen and even share control of your mouse and keyboard — only with your consent.

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5

You Stay in Control

You’re always in charge. You can end the session at any time, and you retain full control of your mouse and keyboard throughout.

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